How can we help? See FAQs below
Delivery Information
What are Babyfair's delivery charges?
Standard Delivery is £5.99 for the UK Mainland. Next Working Day Delivery is £5.99 for in-stock items. Northern Ireland Delivery is £19.95.
Do you offer next-day delivery?
Yes, we offer next-day delivery for in-stock items ordered before 2 PM, providing you with a convenient and swift service. Please note that availability depends on the location.
Can I track my order?
You will receive a dispatch notification with a tracking number and courier details.
How can I contact customer service about delivery?
You can contact us via email at support@baby-fair.co.uk.
Can I change my delivery address after placing an order?
We cannot amend the delivery address once your order has been processed and dispatched.
Delivery Locations
Do you deliver to all areas in the UK?
We deliver to England, Wales, Scotland, and Northern Ireland (selected areas). Specific delivery charges apply depending on the region.
Are there areas where you do not deliver?
We do not deliver to BFPO addresses and reserve the right to refuse delivery to insecure addresses.
Do you ship internationally?
No, we do not offer international shipping.
Can I have my order shipped to a friend or relative in the UK?
Yes, you can have your order delivered to a friend or relative within the UK.
Delivery Lead Times
What is the cut-off time for next-day delivery?
Orders placed before 2 PM are eligible for Next Day Delivery.
What are the delivery lead times for direct deliveries?
Direct deliveries from suppliers have variable lead times, which are communicated at the time of order.
How long will it take for my order to arrive?
Next-day deliveries typically arrive the following working day. Standard delivery times for in-stock items are within a few days.
What if my item is on pre-order?
Pre-order items are delivered based on supplier availability and estimated dates provided at the time of order.
Are there additional delivery times for areas outside the mainland UK?
Yes, delivery to areas outside mainland UK may add up to 72 hours.
Packaging and Handling
What type of packaging does Babyfair use?
We use recycled/replacement packaging when necessary to be environmentally friendly.
What if the packaging is damaged?
Check the contents to see if the original box is damaged or if items are combined before contacting us.
Do I need to check the package upon delivery?
Ensure all items are present and intact before refusing or accepting a parcel.
Why might my packaging differ from the description on the carton?
We may use replacement packaging to reduce waste, so the contents might not match the carton description. However, the items inside will always be as described on our website.
What if my order is damaged during shipping?
Report any damage immediately to our customer service for assistance.
Can I choose to split my delivery?
Yes, you have the flexibility to split your delivery. However, please note that additional delivery charges may apply for splitting the delivery of in-stock and delayed items.
Will I be notified of my delivery status?
You will receive updates and tracking information once your order is dispatched.
What if I have special delivery instructions?
Contact our customer service to discuss any special delivery requirements.
Refund
What is Babyfair's refund policy?
At Babyfair, we offer refunds for returns requested within 30 days of delivery, provided the items are unused and in their original packaging. This policy is designed to ensure your satisfaction with our products.
How do I request a refund?
Contact our customer service via the Online Contact Form or email support@baby-fair.co.uk to request a refund.
Are all items eligible for a refund?
Refund eligibility may vary; personalized items, perishable goods, and certain hygiene products are generally non-refundable.
What if I receive a damaged or faulty item?
If you receive a damaged or faulty item, it's crucial to contact us immediately with details and images of the damage to arrange a return or exchange.
How long does it take to process a refund?
Rest assured, refunds are processed promptly within 14 days of receiving the returned item. We understand the importance of your time and strive to make the process as smooth as possible.
How do I return an item to Babyfair?
Returning an item to us is a straightforward process. You can request a return via the Online Contact Form, receive return instructions, and send the item back in its original condition. We're here to guide you every step of the way.
Can I exchange an item instead of getting a refund?
Yes, exchanges are available for eligible items. Contact customer service to arrange an exchange.
Do I need to include any documentation with my return?
Yes, include a copy of your order confirmation or receipt with your return.
What if I no longer have the original packaging?
To qualify for a refund, items must be returned in their original packaging. If this is not possible, contact customer service for further assistance.
How will I receive my refund?
Refunds are issued using the original payment method used for the purchase.
Are delivery charges refundable?
Delivery charges are typically non-refundable unless the return is due to an error by us.
I am still waiting to receive my refund; what should I do?
Check with your bank or payment provider first. If still unresolved, contact our customer service for further assistance.
Order
Can I change my order after it's been placed?
Changes can be made before the order is processed and dispatched.
How do I know if my order was successful?
You will receive an email confirmation with your order details immediately after the purchase, providing you with peace of mind.
Is there a minimum order value?
No, there is no minimum order value requirement on Babyfair.
Can I order by phone?
Yes, you can place an order by contacting our customer service team.
How can I track my order?
Once dispatched, you will receive a tracking number via email to monitor your order's status.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Next-day delivery orders are processed the same day if placed before the cutoff time.
Can I cancel my order?
Orders can be canceled before they are dispatched by contacting customer service.
Payment and Billing
What payment methods are accepted?
We accept major cards (Visa, MasterCard, American Express, Discover) as well as Amazon pay, Klarna, and Clearpay.
How do I report a damaged item?
Notify customer service immediately with photos of the damage so they can arrange a return or replacement.
What if my order doesn't arrive?
Use the tracking number provided to check the status. If there are issues, contact customer service for further assistance.
Returns and Exchanges
How do I return an item?
Initiate a return by contacting customer service, then follow the provided instructions.
How long do I have to return an item?
Returns are accepted within 30 days of delivery for unused items in original packaging.
How long does it take to process a return?
Returns are processed within 14 days of receiving the returned item.
Product Information
Where can I find detailed information about a product?
Detailed product information, including features, specifications, and dimensions, is available on each product's page on our website.
Are the colours of the products accurate?
We strive to display product colours as accurately as possible, but there may be slight variations due to monitor settings and lighting.
Do you provide product assembly instructions?
Yes, assembly instructions are typically included with the specific products. They can also be found on the product page or requested from customer service.
Are the materials used in your products safe for children?
All our products comply with UK safety standards and are made from child-safe materials.
Can I order a sample of a product?
Sample requests are not typically available, but detailed descriptions and reviews can help you make an informed choice.
Warranty and Support
Do your products come with a warranty?
Yes, most products come with a manufacturer's warranty. Specific warranty details are provided on the product page.
Do you offer repair services?
Repair services are not offered directly, but we can provide guidance on how to get your product repaired through the manufacturer.
How do I maintain and care for my product?
Care instructions are provided with the product and can also be found on the product page. Follow these guidelines to ensure longevity.
Are your products eco-friendly?
We offer a selection of eco-friendly products made from sustainable materials. Check the product description for specific details.
Do you provide information on product safety standards?
Yes, all products comply with UK safety standards, and safety information is included in the product description.
Are there any age restrictions for your products?
Age recommendations are provided on the product page to ensure suitability for different age groups.
What should I do if I receive a product recall notice?
Follow the instructions provided in the recall notice and contact customer service for further assistance.
